A better way to deliver municipal services

Move paper and email-based processes to secure online services
that staff and residents can access from anywhere.

Request a demo Learn how it works

Designed for municipal service delivery

For Municipal Staff

PublicBase gives municipal teams a simple way to create and share online forms without relying on IT. Start from scratch or use ready-made templates for common municipal services such as dog licenses, firework permits, parking passes, inspections, and more

  • Build forms in minutes, no technical skills required
  • Use or customize pre-built municipal templates
  • Share forms easily with residents and/or staff
  • Eliminate PDFs and email-based submissions
  • Export structured data for processing

Citizen Services

PublicBase makes it easier for residents to complete municipal forms online — without downloading PDFs or figuring out who to email. Forms are simple, accessible, and work on any device

  • Simple online forms
  • No printer or PDF editor needed
  • Automatic confirmation emails
  • No printing, scanning, or attachments
  • Accessible for all devices and abilities
  • Clear submission instructions and fewer errors

Security & Compliance

PublicBase is built on secure, modern infrastructure designed for municipal use. All data is encrypted, access is controlled, and logging is enabled to support municipal security requirements

  • SOC-aligned security controls
  • Encrypted data in transit and at rest
  • Access logging for accountability
  • Local data residency options
  • Role-based access for staff accounts
  • Automatic backups and controlled data retention policies

Build, publish, and manage every service

Move your processes online with a flow that keeps departments aligned and residents informed.

Build

Configure forms, fees, and routing so every application starts with the right requirements.

Approve

Route reviews, capture decisions, and keep staff and applicants aligned.

Publish

Launch secure, mobile-ready services with payments and accessibility built in.

Report

Export data, track performance, and share audit-ready activity across teams.

Built for public sector standards

Protect resident data with controls that match municipal expectations.

SOC-aligned security practices

Controls, monitoring, and access discipline modeled on SOC readiness.

PIPEDA-compliant data handling

Consent, retention, and handling practices aligned with Canadian privacy law.

Aligned with MFIPPA/FIPPA privacy expectations

Supports municipal and provincial privacy obligations for public-sector deployments.

Encrypted data in transit and at rest

HTTPS for every session plus encryption for stored data, documents, and backups.

Canadian data residency options

Choose Canadian regions for storage, backups, and processing to meet residency needs.

Role-based staff access controls

Least-privilege roles with periodic access reviews to keep permissions tight.

Automatic backups and controlled retention

Scheduled backups with defined retention and tested restores to protect continuity.

OWASP-based application security practices

Secure development, testing, and mitigation aligned to OWASP guidance.

PCI-DSS-compliant payment providers

Integrated payments handled through PCI-DSS certified processors.

Accessibility aligned with WCAG 2.1 AA standards

Interfaces and forms built to meet WCAG 2.1 AA accessibility expectations.

See PublicBase in action

We will tailor a walkthrough to your services and teams.

  • Understand your current processes
  • Map services to your departments
  • Plan a secure rollout and training